The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. Responsibilities: - Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage. - Authorize claims and answer a high volume of inbound calls. - Process and complete all paperwork according to established procedures. - Other Job Duties as assigned. Qualifications: - Must have 2+ years of experience in an Automotive Service environment as an Automotive Technician or Service Advisor. - Must have strong communication skills, attention to detail, and multitasking skills to effectively interpret the customer needs and provide resolution. - Must have the ability to work in a fast-paced environment, as well as the ability to identify and remove obstacles to ensure efficient workflow.
- Must be proficient with computers and applications, i. e. MS Word, Excel, etc. as well as the ability to work with multiple systems in a fast-paced environment. - Bilingual proficiency in English and Spanish is required. - High school diploma required Skills: - Excellent communication skills. - Must have the ability to work independently when necessary and must be able to communicate effectively with contract holders, agents, dealers and internal customers. Analytical ability required - Make decisions based on the contract language for each series that is in force. - Must be able to use good judgment and provided the contract benefits that apply on all claims.
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