Job Description

PURPOSE OF THIS POSITION The purpose of the Clinical Lead position at assigned location is to perform a wide variety of nursing and supervisory functions: leadership role in the office overseeing both clinical and office staff. Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total continuum of care to more than 100,000 households in an eight-county area. The Blanchard Valley Health System mission is to provide “Caring for a lifetime.” JOB DUTIES/RESPONSIBILITIES Duty 1: Manage daily assignments of the staff assuring that patient and provider needs are met. Duty 2: Directs support staff in daily care, maintenance and monitoring of supplies, instruments and equipment utilized within the department Duty 3: Provide on-going supervision to office staff and patients/customers. Duty 4: Ensures that all requirements of governmental agencies and regulating bodies are met. Duty 5: Serves on committees as appointed. Completes all required reports in an accurate and timely manner. Duty 6: Promotes service-oriented philosophy in all interactions with the patients, families, association associates/staff, medical professionals, visitors and general public. Duty 7: Encourages communication and professional service to all customers, responds to associate problems, complaints, and suggestion in a responsive and professional manner. Reports all incidents to department supervisor/manager for further review. Duty 8: Adheres to policies, procedures, rules, and regulations as they pertain to department and/or regulatory agencies, including making sure all controls are done. Duty 9: Performs related duties in assisting others as needed with assignments as necessary for the smooth operation of the assigned department(s). Duty 10: Presents service excellence indicators and assists with the education of service oriented practices to help reach the hospitals/department goals. Duty 11: Works with office coordinator to manage a working relationship between secretarial staff and nursing staff. REQUIRED QUALIFICATIONS Current state licensure as a Registered Nurse (RN) Excellent interpersonal communication skills essential This position may not be inclusive to the BVMP Practice that you are assigned at the time of hire, which may require you to work at another BVMP Practice, as needed. Knowledge of office procedures and equipment Experience with throat cultures, hemocues, hemoccults, glucometer, urinalysis, urine pregnancy testing Positive service-oriented interpersonal and communication skills required. Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status. Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures PREFERRED QUALIFICATIONS Familiarity with medical office practices preferred Typing and medical terminology experience preferred EMR experience helpful PHYSICAL DEMANDS This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting, and standing. The associate will be required to walk for up to one hour a day, stand for five hours a day and sit for two hours. The individual must be able to lift twenty pounds and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity to operate machines. The individual must have excellent verbal communication skills to communicate with patients, providers, and co-workers. The associate must have vision corrected and hearing in the normal range. This position is classified “at risk” for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.)

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