Job Description

Comfort Detective

You're SO good with people your family always remark on how easy it is for you to make friends.

But there's another part of you most people don't know about that every homeowner you help soon discovers. You shift into Sherlock Holmes-mode when you get to a home and figure out exactly what's going on and then stun homeowners with your deduction skills and expertise.

Then you explain all their options in the easiest to understand way, delivering a plan on how to solve the issue in the best way possible for our customer's home, family and budget.

You walk into a home, ask the homeowner a few insightful questions, and start spotting the clues:

• The noise when it kicks on.
• The airflow in one room but not another.
• The story about “it was fine until last week.”

Piece by piece, you put it together. You're a heating and air conditioning super sleuth, and when you explain the issue, the customer actually understands it.

You don't hide behind jargon. You lay out the options in plain language, so families feel confident in the decision they're making.

That's why people trust you. And that's why we want you on our team at Ernst Heating & Cooling.

What the Job Looks Like

You'll dispatch from home at 7:00 AM each day.

You'll spend your day diagnosing, repairing, and maintaining comfort systems for homeowners across our service area.

You'll be the face of Ernst — the person who communicates clearly, solves problems with expertise, and leaves homeowners saying, “Wow, I finally get it.”

Every call is different. Every day brings new mysteries. And you'll get the satisfaction of being the one who solves each case to the extreme satisfaction of our customers.

The Right Fit Will:

• Communicate clearly and respectfully with all kinds of people
• Be naturally curious — a detective at heart
• Be skilled at diagnosing problems accurately and efficiently
• Present options in a way homeowners can easily understand
• Create solutions that make sense for the home, the family, and the budget
• Treat every home with respect
• Be professional, dependable, and motivated to grow

Experience in HVAC service is a major plus, but we'll also train mechanically inclined problem-solvers with strong people skills.

If you're great with tools and your hands, and can listen well, explain clearly, and think critically, you WILL succeed here.

Pay & Benefits

• Salary range: $40K to $70K - Keep progressing to a Lead Tech and earn well over $100K
• Strong base pay with additional earning potential based on performance
• 100% company-paid health, dental, and vision for employees
• 50% coverage for family members
• 401(k) with 3% company contribution
• Paid holidays
• 5 vacation days to start, up to 16 by year 10
• SmartDollar financial coaching (Dave Ramsey program)
• Company vehicle to take home

How to Apply

We don't want you to send a resume. Let me repeat, don't SEND US YOUR RESUME . Because too many people skim job descriptions looking for what's bolded and blast off resumes to every company they can find. That's not the person we want to hire. Instead, submit a short story about why you'd be perfect for the role of Comfort Detective at Ernst Heating & Cooling. And use the subject line: #ComfortDetective or we won't read it.

Tell us about a time you figured out a tough problem by listening closely and noticing the details. Tell us how you explained it in a way that made someone say, “Wow, that makes total sense.”

Now SEND ME THAT STORY. I can't wait to send my newest detective into the field.

Dusty
Ernst Heating & Cooling

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